ForwardHealth Portal Basics for New Users – Prior Authorization Training

On November 8, 2018, providers and billing staff who are new users of the ForwardHealth Portal are invited to attend the Portal Basics for New Users – Prior Authorization and Member Enrollment Verification training.

This training session will include a basic introduction to, and overview of, the public and secure areas of the Portal. Attendees are encouraged to have established a secure Provider Portal account prior to attending a training session.

Covered Topics

This training session will cover the following topics:

• Member Enrollment Review
• Submitting a Prior Authorization (PA) Request
• Additional Supporting Clinical Documentation
• Accessing PA Information
• Amending an Approved PA
• Correcting a Returned PA
• Changing a PA from Suspended to Pending

Registration

Providers do not need to register to participate in these online (real-time, Web-based) training sessions.

Questions about MyRoom

Participation

These online (real-time, Web-based) sessions are facilitated through HPE^® MyRoom. Prior to attending a MyRoom session for the first time, providers will need to download and install MyRoom software. Access the "Information Regarding HPE^® MyRoom" document for basic information regarding downloading, installing, and using MyRoom.

Note: A separate phone line/phone number is not needed to listen in/participate in a MyRoom training session. For assistance with the sound or the communication tools in MyRoom, contact MyRoom technical support at (888) 351-4732.

Participants enter MyRoom by selecting the appropriate participant key below. Participants may enter the training session at 12:30 p.m. This training session begins at 1:00 p.m. (CST) and end at 2:30 p.m. (CST).

• November 8, 2018
• Participant Key: https://www.myroom.hpe.com/attend/MEPVKWDPWHK

Presentation and Handouts

The presentation and handouts will be available to preview and download a week prior to the training.

• Presentation
• Provider Relations Field Representatives
• Provider Services and Resources